Matcha Events Refund Policy
- All bookings are final. The stall fee is non refundable and cannot be transferred to other events. Please see our cancellation policy for full details.
- Should a venue cancellation occur, we regret to inform you that refunds or stall transfers will not be possible. However, we will make efforts to recover costs from the responsible party.
- Stallholders who do not attend events without prior notice will not be eligible to participate in future events, and no refunds will be issued.
Matcha Events Cancellation Policy
If a stall holder needs to cancel, it is imperative to notify the organiser. Stall bookings are considered final and non-refundable. However, if a stall booking is cancelled with reasonable notice, the organiser will make efforts to secure a new stall holder to take over the pitch and recover the funds. Refunds or credits, in such cases, are at the organiser's discretion, and they reserve the right to deduct associated costs and administrative fees. Unsettled invoices may be forwarded to a collection agency. A comprehensive record of all stall cancellations and no-shows is maintained, and no-show incidents may impact future applications.
